Customer Service Fees and Penalties

Late Fees:
All utility bills will mail approximately 15 days before the net due date. A 5% late fee will be assessed on all amounts past due after the net due date.

Returned Checks:
A $20.00 returned check fee will be charged for each check or automatic bank draft returned by the bank unpaid. Payment for a returned check must be made in the form of cash, cashier's check, money order or credit/debit card.

Service Reconnection:
When service has been disconnected by the City for nonpayment of account, a service charge of $10.00 will be assessed. A $20.00 reconnection charge will be charged to restore service. For after hours service on non-pay accounts please call 931-526-9591 for assistance.

Service Activation:
Non-refundable application fees are $45.00 for electric, $25.00 for water and $30.00 for gas. There is an additional $10.00 non-refundable charge for each service requested. For same day service after 2:00 pm the service charge is $20.00 per service.

For additional information, please contact one of our Customer Service Representatives by calling (931)520-5214.