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Other Offered Services

• Bank Draft Program:
  Customers may elect to have their bill payments electronically debited from their bank accounts on the net due date. Any payment refused by the financial institution as non payable will be assessed a return check charge, unless the return was due to bank error.
  Click here for Bank Draft Form
   
• Budget Billing:
  Customers may request billings of their utility costs in eleven equal monthly installments during the year through the City Budget Billing Program. The billing for the twelfth month will be adjusted for any amount over or under the total due. Application for the Budget Billing Program must be made during the month of May each year.
   
• Critical Care Program:
  When the City of Cookeville is made aware of a customer's reliance upon an uninterrupted power supply for life support equipment, their account is coded a "Critical Care" customer and special efforts are made to maintain and/or restore utility service.
   
• Social Security Program:
  Residential customers who are dependent upon their income from Social Security or other pension to pay their energy bills may delay payment of their monthly utility bill until after  they receive their monthly check. These customers should make application to the Customer Service Department to participate in the Social Security Net Pay Program.
   
• For additional information, please contact one of our Customer Service Representatives by calling (931)520-5214.