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Safety Procedures

IF YOU SMELL A FAINT ODOR OF NATURAL GAS INSIDE YOUR HOME OR BUSINESS:

    * Investigate immediately.

    * If the source of the odor cannot be located or corrected, call our office immediately (24 hours a day). A representative will come to your home or business and make an inspection at no charge to you.

IF A STRONG OR PERSISTENT ODOR OF GAS IS PRESENT IN YOUR HOME OR BUSINESS, OR IF YOU HEAR A HISSING SOUND OF ESCAPING NATURAL GAS, FOLLOW THIS PROCEDURE:

    * Get everyone out of the building immediately.

    * Leave the door open.

    * Use a neighbor's phone or cellular phone outside of the building to call our office.

    * DO NOT operate any electrical switches, appliance controls, or pull any plugs from outlets.

    * DO NOT use the telephone in the building.

    * Close the cut-off near the gas meter and DO NOT turn it on again. (The Cookeville Gas Department representative will turn it on).

    * If possible, ventilate the building by opening doors and windows at top and bottom. Start where odor is strongest. DO NOT re-enter the building for this purpose.

IF YOU DETECT THE ODOR OF NATURAL GAS OUTSIDE, CALL The Cookeville Gas Department at 931-520-4427 (4GAS) or after hours at 931-526-9591.