The City of Cookeville Customer Service Department is responsible for connection, disconnection and billing for utility services offered by the city. City owned utilities include electric, water and sewer, and natural gas. We can normally provide same day service if you come to the Municipal Building, 45 E. Broad Street, before 4:30PM on the day service is requested. We also accept requests via facsimile by sending a copy of your valid driver’s license and social security card. You must also include the address for which service is desired, the type services required and a phone number where you may be reached in case of questions. Fax requests may be sent to 931-526-8136. A copy of your lease is required from any person renting property. (The only exception to fax requests is for temporary service due to construction.)
Non-refundable application fees are $45.00 for electric, $25.00 for water and $30.00 for gas. There is an additional $10.00 non-refundable service charge for each service requested. For same day service after 2:00pm the service charge is $20.00 per service.
For your convenience, we have a drive through window for utility bill payment and a night depository for after hours payments. We also offer automatic bank draft for bill payment. Bills may be paid Monday through Friday, 8:00AM - 4:30PM at the Municipal Building, 45 East Broad Street. Payment may also be made by mailing to:
City of Cookeville
Customer Service Department
P.O. Box 998
Cookeville, TN 38503
For additional information, please contact one of our Customer Service Representatives by calling 931-520-5214.